Effective: 2025

1.         Overview

By using our website, or Dr Nerida AI or My Happy Horse, which are available through our website or mobile applications (collectively, the Platform), you consent to Equilize Horse Nutrition Pty. Ltd. ACN 109 081 601 (we, us or our) collecting, using and disclosing your personal information in accordance with this Collection Notice and our privacy policy (available here: https://www.myhappy.horse/privacy-policy) (Privacy Policy).

2.         Who do we collect the personal information from?

(a)        We collect personal information about you when you register as an account holder of the Platform and use the Platform.

(b)        Personal information we collect about you includes:

(i)       your name, phone number, address and email address; and

(ii)      information about your use of, and interactions with, our Platform.

3.         Why do we collect your personal information?

(a)        We collect your personal information to:

(i)       allow you to register as an account holder of the Platform;

(ii)      provide you with access to the Platform;

(iii)     provide our services or information about our services to you;

(iv)     answer any enquiries that you may have;

(v)      ask you for feedback about our services or the Platform;

(vi)     maintain our user records;

(vii)    send you marketing or other communications (unless you have not consented to receive those communications); and

(viii)   provide information to third parties as authorised or required by law.

(b)        If we do not collect the above personal information, we will not be able to provide you with access to the Platform, provide our services to you or perform the other functions listed above.

4.         Disclosure of personal information

We may disclose your personal information:

(a)        to our service providers (such as IT and marketing service providers);

(b)        to professional advisors (such as accountants, auditors and lawyers);

(c)         if you have consented to the disclosure;

(d)        where disclosure is necessary to prevent injury to life or health; or

(e)        if required or authorised by or under an Australian law or court/tribunal order.

5.         Overseas disclosure

We may disclose your personal information to recipients located outside Australia (for example, where our servers are located).

We will only disclose your personal information overseas if:

(a)        we have taken reasonable steps to ensure that the overseas recipient of your personal information does not breach the Australian Privacy Principles (APPs);

(b)        the overseas recipient is subject to a law, binding scheme or binding contract that provides substantially similar protection to the APPs which you can access and enforce; or

(c)         the disclosure overseas is otherwise required or authorised by law.

6.         You can access and correct your personal information

Our Privacy Policy contains information about how you may access your personal information and seek correction of such information as well as how to complain about a breach of the APPs and how we will deal with such a complaint.

Our Privacy Policy is accessible at the link above.

7.         How to contact us

You can contact us at:

Phone: 0408377708

Email: hello@myhappy.horse